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Ensuring maximum uptime of your network means that the devices must be actively monitored and managed by experienced network engineers. As network devices age, they must be upgraded, reconfigured, and maybe even replaced due to unexpected hardware failure.
Stargate Network Device Management and Maintenance services take the operational responsibility away from your IT staff, enabling them to focus on end-user support.
Stargate's WAN management helps customers navigate the installation, provisioning, and operation of a wide area network that links multiple locations together.
Network Device Management & Maintenance
Customers can leverage Stargate's extensive investment in management and monitoring technology. Stargate delivers comprehensive management of network routers and switches through flexible hardware replacement options and on-going monitoring and management.
Network Management Services
Configuration Support Including IP Changes, NAT, and Access List Implementations
Daily Device Configuration Archival
Emergency Configuration Restoration
Resource Performance and Trend Monitoring with 24x7 Online Resource Utilization Reports
Cisco IOS Feature Support
Escalation of device specific failure or unexpected behavior to Cisco (when purchased with Maintenance)
Cisco IOS Upgrade Installation Support (when purchased with Maintenance)
Device Log Monitoring
Network Maintenance Services
Optional 24x7x4 or 8x5xNBD Full Hardware Replacement
Onsite Delivery of Failed Equipment by Stargate Engineers
Cisco IOS Upgrade Access
Optional Access to Cisco Direct Support
Convenient Monthly Billing
WAN Telecommunications Design & Management
Today's business often have multiple locations requiring internetworking and access to the internet. Designing, selecting equipment, ordering the circuits, and dealing with the local telco can be a tremendous burden. Once the solution is active, the circuits must be monitored and trouble escalated to the telco.
With Stargate managing inter-site connectivity, customers are freed from monitoring, management working with the telco. When Stargate engineers design and install the telecommunications solution, customers enjoy a seamless configuration with a single vendor.
WAN network design & management includes:
- Telecommunications circuit ordering, provisioning, support and billing
- 24x7 proactive monitoring of circuits
- Escalation of circuit trouble to telco on customer's behalf
- Customer notification of network maintenance
- Advanced engineering escalation for support and troubleshooting
- 24x7x365 Internet connectivity technical support through live, local Network Operation Center (NOC)
- Online, real-time SLA and bandwidth usage reports
Stargate will also manage the routers on each end of the WAN circuit. The responsibilities for this router management are the same as the internet router above. |
